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IT Services Management

IT keeps an organization running smoothly, but business grinds to a halt when that IT is unavailable or unsupported. Digicon’s IT Services Management (ITSM) offerings take the worry and hassle out of managing technology so that our customers can focus on achieving results.

We offer ITSM services that cover all levels of an organization’s operations, from behind-the-scenes support of networks and hardware to personalized desk-side support to full management of all assets and functionality to enterprise-wide desktop virtualization. Digicon can provide as much or as little support as a customer may need, with all services supported by our stringent Service Level Agreements (SLAs) to guarantee optimal support, up-time, and satisfaction.

Service Offerings

If a customer needs help managing IT—whether on- or off-site, for one office or a whole enterprise—Digicon can provide on-time, best-value support. A selection of our ITSM services, all provided by certified personnel, includes:

  • Multiple Tiers of Service Desk (0/1/2/3)
  • Virtual Desktop Infrastructure (VDI)
  • Operations and Maintenance
  • Network Monitoring and Maintenance
  • Mobile Device Management
  • Full Life Cycle Asset Management
  • Image Management
  • Scientific Equipment Operations
  • Software License Compliance

By offering a wide-ranging suite of services complemented by considerations for current budgets and potential scalability, we keep our customers running at peak performance and efficiency now and into the future.

For more information on how Digicon’s IT Services Management solutions can enhance your organization, call us at (703) 621-1000.