Skip to content
 

Systems management

Comprehensive Support
for Your Critical Systems.

Digicon has been providing highly effective Information Technology (IT) Systems Management services for over twenty-eight years. Systems Management is more than just providing help services and fixing problems. At Digicon, our highly qualified, knowledgeable staff is held to a high standard to ensure that all issues are resolved quickly and efficiently, thereby providing exceptional customer service.

Systems Management

Systems Management encompasses a multitude of services that includes Seat Management, Help Desk, Service Desk, Desktop Support, Customer Service, Level 0/1/2 Support, Enterprise Mobility, and Virtual Desktop Infrastructure (VDI). Our services provide for the full life cycle management of desktops, laptops, and mobile devices, as well as Windows, Macintosh, and Linux operating systems. We can also manage routine processes such as procurement, inventory management, provisioning, desk-side and call center support, and integration of peripherals, or complex tasks such as managing high-end scientific lab equipment. We are experts in Systems Management. By thinking ahead with an eye on budget and future scalability, we provide the right solution to meet the unique needs of our client.

Virtualization

Digicon has been providing virtual and mobile solutions to our customers for over a decade—long before a name for cloud technologies even existed! We can answer your questions, demonstrate the benefits of desktop virtualization, and recommend the right solution to meet your business requirements and your budget. Mobility and cloud computing have signaled the beginning of a new era; Digicon has the knowledge and expertise to help organizations meet today’s IT challenges while laying the foundation to excel in the future.

Systems Security

Digicon’s Systems Management practice brings effective, innovative solutions to our clients’ risk management needs. Our tailored approaches meet or exceed NIST (National Institute of Standards and Technology) standards and guidelines, and comply with FISMA (Federal Information Security Management Act), providing a planned and sure path toward achieving our customers’ risk management goals. Digicon integrates security disciplines throughout the life cycle management of our clients' systems to assure a safe and secure computing platform.

The Digicon Difference.

Digicon partners with clients to meet established goals rather than simply service a contract. Understanding our clients’ business objectives and evaluating where and how IT costs are incurred are essential elements in evaluating solutions. Using this knowledge, we implement actions to effectively meet our clients’ Systems Management and Virtualization needs.

Experience Digicon Innovation

Our corporate culture of innovation is not just reserved for special events; it comes in many shapes and sizes. We implement automation to empower end users with self-service capabilities. Our seat management solution will save a local government client $400,000 over a five-year period. For nearly a decade, we have provided mobility and virtualization services for many large-scale Federal clients.

Digicon’s agility and our dedication to providing specific solution offerings at competitive prices contributes to our position as a unique provider of Systems Management services.

Measured Performance

Digicon utilizes industry best practices such as Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework performance incentives. We use Service Level Agreements and Service Level Objectives to measure performance and help our staff understand the metrics of success.

The Bottom Line

Digicon’s twenty-eight years of innovation enables us to deliver solid, cost-saving solutions that provide improved customer service.  From straightforward tasks to complex implementations, Digicon streamlines processes, increases productivity, and reduces costs.

Digicon’s Systems Management Solution

  • Over twenty-five years delivering Systems Management services to Federal clients, state and local agencies, and commercial businesses
  • Full services for all Systems Management needs
  • Remote support from 24/7/365 Network Operations Security Center
  • Automated patch management and software distribution
  • Uniform management of mobile devices
  • Virtualized and secure accessibility for remote users
  • Guaranteed service levels
  • Full asset life cycle management, including software
  • Streamlined, automated processes
  • Comprehensive monitoring capabilities
  • Risk assessments and risk management
  • Green asset disposal

Your Systems Management Benefits

  • Receive consistent service with Service Level Guarantees
  • Reduce complexity of supporting, maintaining, and upgrading systems
  • Reduce costs of providing customer service
  • Increased efficiency, productivity, and security
  • Ensure secure mobile device connectivity
  • Receive secure support for remote workers
  • Avoid software license violation penalties
EXPERIENCE DIGICON INNOVATION.

For more information about Systems Management, Virtualization, or other Digicon services, please contact us at 1-866-531-0233 or visit us online at www.digicon.com.