save time and improve team effectiveness by connecting your people, citizens, and other organizations
Today's citizens want easier access to services and information. Government agencies need simpler processes, less paperwork, and fewer interactions along with improved efficiency and the ability to provide better service.
One of the key challenges facing staff today is the need for easy collaboration. Efficient workflow practices are often impeded by the inability to access appropriate documents, contact the right person, or obtain the relevant authorization—all of which slow down response times and negatively impact customer service.
Many government agencies find it difficult to mount a systematic and disciplined approach to meet government compliance regulations and record retention legislation. The weakest link for most organizations is electronic document and records management. Microsoft® SharePoint 2010 is helping government agencies meet these challenges with a completely integrated, cost-effective electronic document and records management solution. SharePoint 2010's powerful document management tools help you meet compliance and good governance legislation, such as FISMA, Sarbanes-Oxley and HIPAA, by ensuring that your records are continuously updated.
SharePoint 2010 helps staff share information, automate tasks, schedule meetings, complete forms online, and access common calendars and address books. Your staff can collect and manage data with ease, and create rich electronic forms to streamline and standardize government processes.
With SharePoint 2010, you can create collaboration workspaces to connect staff with information and people within a department, an agency, or across the whole of government. A robust enterprise search capability enables teams to share documents, calendars, tasks, and discussions.
Better still, SharePoint 2010 lets you create external portals that provide a single access point, making it easier to manage and orchestrate all citizen and business connections—everything from simple requests for information to more complex transactions with back-end government systems.
MEET RECORD-KEEPING, COMPLIANCE, AND
PRIVACY REQUIREMENTS
- Meet record-keeping, compliance, and privacy requirements using a Microsoft-based electronic document and records management (EDRM) application.
- Improve service with faster response times, less paperwork, and fewer errors.
- Provide information that is more visible and reliable for deeper insight and better decision-making.
- Create a real time collaboration infrastructure that provides all the benefits of Instant Messaging and presence integrated into other Microsoft productivity tools, such as the Microsoft Office system applications and SharePoint Server.
- Deliver team workspaces that enhance productivity and allow employees to share ideas.
- Hold talks and discussions with remote, internal, and external parties through Web conferencing facilities.
- Implement solutions that support team collaboration in offline situations, and in non-standard devices for field workers.
- Deliver a more secure platform for your collaboration initiatives that supports the particular policy of your agency and governance requirements.
improve team effectiveness by connecting your people, citizens, and other organizations
With the release of SharePoint 2010, Microsoft now offers a world-class Electronic Document and Records management platform with an integrated architecture that addresses the challenges of electronic content management, providing government organizations with an integrated
solution for managing the entire lifecycle of different types of content, including documents, forms, images, e-mail, IM, and more.
- Set up a secure records repository where you can centrally organize, store, and help protect content to meet regulatory compliance and privacy guidelines.
- Define and automate retention policies and manage expiration
actions, including audit trails and instructions to hold records under discovery using Microsoft SQL Server. - Records can be captured from document servers, e-mail messages, and physical records.
- Define policies with regard to exactly who can open, modify, print, forward, or take other such actions.
- Enable collaborative authoring with library functions, such as check-in, check-out, and version control.
Available Services
- BUSINESS NEEDS ANALYSIS
Determining and documenting institution needs. - ARCHITECTURAL DESIGN
Designing hardware and software architecture to meet IT needs. - CUSTOM DEVELOPMENT
Developing SharePoint web parts, templates and database integration. - QUALITY ASSURANCE
Controlling and monitoring the deployment and testing of code. - OPERATIONS
Managing and monitoring the day-to-day activity of SharePoint.
To learn more about the benefits of Digicon's SharePoint 2010 solutions in citizen service, call us at 703-621-1000.