As a corporate manager, when you think about “IT Service Desk,” what comes to mind? An “in-house” resource to fix computer glitches? The constant challenge of covering the phones? Keeping software updated and protected? The lack of resources to support your mission? Recurring IT issues and the high costs to resolve them? Managing equipment inventories? Securing your data and assets? Managing a 24/7/365 enterprise? You are not alone!

These are common concerns in today's business environment. Digicon's suite of Service Desk solutions is an effective way to streamline business operations and reduce overhead and operation costs.

Why Digicon? We are experts in understanding, transitioning, and managing our Service Desk operations both on- and off-site.

• Our trained and certified Service Desk staff are capable of providing 24/7/365, worry-free support.
• If desk-side assistance is needed, Digicon has the technical expertise and resources to resolve your problem.
• Our proactive coaching methodology enhances customer knowledge and increases our customers' IT user capabilities.
• We have an extensive knowledgebase system to achieve first-call resolution.
• Our well-trained staff understands users' needs.
• Digicon utilizes the latest remote troubleshooting and administration tools to provide real-time support.
• We employ state-of-the-art trend analysis, ticketing tools, and performance analysis tools to identify and address potential problems before they arise.
• We comply with Federal Information Security Management Act (FISMA) and Federal Information Processing Standard (FIPS) mandates, providing assurance that data will not be compromised.
• We use Information Technology Information Library (ITIL) best practices for Information Technology Service Management (ITSM)—single point of contact approach in a SharePoint 2010 environment.
• Digicon has vast experience managing Tier 0, I, II, and III support.

Compelling Benefits for Customers:

Digicon provides a cost-saving, quick resolution model. We assign highly qualified technicians to Tier I, increasing efficiency and customer satisfaction—fewer high-level technicians provide improved results at a reduced cost.

We also offer:

• Improved efficiency and productivity
• 24/7/365 dedicated Service Desk engineers
• Maximized uptime starting at 99.9%
• Proven business metrics promoting excellence, personal satisfaction for staff, and a high customer satisfaction rate
• Single point of contact providing customers with uninterrupted solutions, better communication with end user and greater customer satisfaction

To learn more about the benefits of Digicon's Service Desk solutions, call us at 703-621-1000.