|
Dedicated Server Management
|
Basic |
Standard |
Premium |
|
Unbox /
Dispose of packing material |
X |
X |
X |
|
Mount in
rack |
X |
X |
X |
|
Connect
power |
X |
X |
X |
|
Connect
network |
X |
X |
X |
|
Virtual
Server Management |
Basic |
Standard |
Premium |
|
Create
Virtual Server |
X |
X |
X |
|
Allocate
resources (disk, RAM, etc.) |
X |
X |
X |
|
Switch
Management |
Basic |
Standard |
Premium |
|
Unbox /
Dispose of packing material |
X |
X |
X |
|
Mount in
rack |
X |
X |
X |
|
Connect
power |
X |
X |
X |
|
Connect
network |
X |
X |
X |
|
Establish Virtual LANS |
|
X |
X |
|
Consult
on cabinet network design |
|
|
X |
|
Modify
V-LANS as required |
|
|
X |
|
Firewall
Management |
Basic |
Standard |
Premium |
|
Unbox /
Dispose of packing material |
X |
X |
X |
|
Mount in
rack |
X |
X |
X |
|
Connect
power |
X |
X |
X |
|
Connect
network |
X |
X |
X |
|
Establish Virtual LANS |
|
X |
X |
|
Consult
on cabinet network design |
|
|
X |
|
Modify
V-LANS as required |
|
|
X |
|
MS-Exchange Management |
Basic |
Standard |
Premium |
|
Consult
w/ client on recommended system architecture (hardware
sizing, backup/recovery, clustering, etc) |
|
|
X |
|
Install |
X |
X |
X |
|
Initial
configuration |
|
X |
X |
|
Apply
all Current Patches |
|
X |
X |
|
Apply
New Patches |
|
X |
X |
|
Apply
Emergency Security Patches |
|
|
X |
|
Upgrades |
|
Fee |
X |
|
Configure Outlook Web Access over SSL or Client Server
(usually on separate proxy server) |
Fee |
Fee |
X |
|
Administer User mailboxes, distribution lists,
permissions, etc. |
|
|
Fee/User |
|
Optimize
Exchange Information Store (monitor, defragment, purge
message store, etc) |
|
|
X |
|
Recovery
Exchange database and restore user mailboxes and e-mail
(limit 1 per month) |
|
Fee |
X |
|
Install
and Implement Exchange 2003 Cluster environment using
Microsoft Cluster Services in Active/Passive Mode |
Fee |
Fee |
X |
|
Forensic
Analysis/Reporting |
|
|
Fee |
|
Operating System Management (Win / RedHat) |
Basic |
Standard |
Premium |
|
Installation |
X |
X |
X |
|
Initial
Configuration |
|
X |
X |
|
Apply
all Current Patches |
|
X |
X |
|
Apply
New Patches |
|
X |
X |
|
Apply
Emergency Security Patches |
|
|
X |
|
Upgrades |
|
Fee |
X |
|
OS
Re-installation |
|
Fee |
X |
|
Manage
Services |
|
|
X |
|
Manage Groups |
|
|
X |
|
Manage Security |
|
|
X |
|
Manage
User Rights and Roles |
|
|
X |
|
Maintain
Windows Registry |
|
|
X |
|
Manage
Network Interfaces |
|
|
X |
|
Manage
Filesystem (access control lists, free disk space,
defragmentation, disk quotas) |
|
|
X |
|
Rotate
Logs |
|
|
X |
|
Custom
Tuning / Optimization |
|
|
Fee |
|
Install/configure management software or drivers that
may support proprietary or specialized hardware |
|
|
Fee |
|
Forensic
Log Analysis/Reporting |
|
|
Fee |
|
For
Customer Provided Servers |
|
|
|
|
·
Remove
or disable extraneous users |
|
|
X |
|
·
Uninstall/delete unneeded software |
|
|
X |
|
·
Configure IP/NICs for use on Digicon owned networks |
|
|
X |
|
·
Add
Digicon Management Accounts |
X |
X |
X |
|
·
Change
passwords to, or remove/rename, existing management
accounts |
|
X |
X |
|
·
Update
all OS patches |
|
X |
X |
|
·
Create
customer accounts for remote access |
X |
X |
X |
|
·
Resize
disk partitions if needed |
|
|
X |
|
Database
Management (MySQL / MS-SQL) |
Basic |
Standard |
Premium |
|
Install
of DB engine |
X |
X |
X |
|
Initial
Configuration and tuning of DB engine |
|
X |
|
|
OS/Engine Troubleshooting |
|
|
X |
|
On-going
DB Engine Tuning and consultation |
|
|
X |
|
Patches |
|
X |
X |
|
Updates |
|
|
X |
|
Initial
backup and restore scripts |
|
|
X |
|
Review
log files for errors |
|
|
X |
|
Create
initial users and permissions |
|
|
X |
|
Re-install |
|
|
Fee |
|
Procedure Debugging |
|
